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Lead Players Club  Rep


Responsibilities:
  • Direct and supervise the work of the Players Club Representatives.
  • Participates in the selection of approved staff, training and appraisal of subordinates, recommendation of associated personnel actions, definition of individual and group responsibilities, determination of priorities and deadlines, evaluation of the quality and effectiveness.
  • Advises department managers of promotions and coordinates activities of departments for promotions.
  • Conducts periodic staff meetings.
  • Replace promotional literature around casino.
  • Receive and respond to emails from guests and vendors daily.
  • Assist with special promotions, drawings, hot seats, and tournaments.
  • Assist guests on gaming floor.
  • Greet guest as they enter and exit the Casino.
  • Explain promotions to guest and answer any questions they may have.
  • Ensure paperwork is done accurately and sent to compliance.
  • Make public announcements of special events and promotions.
  • Maintain stock of promotional items.
  • Answer phones professionally and in a timely manner.
  • All other tasks as required.

Qualifications
Qualifications:
  • Strong decision making ability when involving guest service.
  • Knowledge of principles and processes for providing guest service.
  • Developing working relationships with others.
  • Strong oral and written communication skills.
  • Must be able to obtain a Cherokee Nation Gaming Licenses.
  • Must have a valid driver's license.



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